Samim Mastor, Ilkay KARADUMAN
Abstract:
Airline companies are in highly competitive situation in aviation industry to stay high handed in
the market and keep the customers satisfied by their services. Airlines are alive based on their
number of passengers, so to keep the business alive and ongoing an airline company should
maintain their old customers and provide best services to attack the attention of new customers.
Ariana Afghan Airlines was established in 1955, which is now in action as the only governmental
airline company in Afghanistan. The airline is recognized as low cost and efficient carrier in
Afghanistan air transportation market by standardizing their services, aircrafts and management
system.
