• A Study on Influence of FinTech on Customer Satisfaction of Banks in Delhi

Dr. Kulwider Kaur

Abstract:
Banking in Delhi has completely changed since digital payments and mobile banking took off. Traditional banks can't just sit back anymore - they need to keep up with apps and digital services that their customers now expect. Thanks to everyone having smartphones these days, and the government pushing for digital payments, these tech features aren't just nice-to-have extras anymore - customers actually demand them.